Eris for electrical shops: permits and outages
An electrical shop sells paperwork as much as wire. Eris drafts the permit packet and the estimate, takes the calls where power is out or something is sparking, and keeps every figure and signature for a person to confirm.
Three jobs
An example, not a customerA panel upgrade, estimate and permit
- Arrives
- A homeowner adding a heat pump needs the panel replaced and asks you to handle the town.
- Eris
- Eris drafts the estimate from your price book, opens a permit case for that job, town and scope, fills it from the job, and emails the owners a DRAFT with the gaps marked. When you answer, it records your reply field by field and sends the updated DRAFT.
- Stays with you
- Filing, signing, sealing and paying the town, and the classification.
Half the street is dark
- Arrives
- After a storm, a call: the lights are out, and the neighbor saw sparks at the meter.
- Eris
- Sparks, burning and smoke are on the emergency list. Eris does not book it. It points the caller to your phone line, records the request as an emergency and pages the on-call dispatcher.
- Stays with you
- Whether to send someone, and the call with the utility.
An EV charger quote from the website
- Arrives
- A form submission: a Level 2 charger for the garage, and a phone number.
- Eris
- Eris answers from your website, collects the address and callback number, and books the site visit inside your booking rules. After the visit it drafts Good, Better and Best from your price book, and the customer can sign in the built-in signing page.
- Stays with you
- The load calculation, whether the panel can carry it, and the price.
Plans
Pick by what the shop needs handled. Eris is in every plan.
Front Desk
$579 a month
For shops losing calls to voicemail.
Where we’d start most shops
Operations
$1,479 a month
For shops ordering parts every week.
Whole Shop
$2,579 a month
For shops that want the website handled too.
Month to month. Setup included. No per‑seat pricing.
Questions
Does Eris file the permit?
No. A person files, signs, seals and pays. Eris prepares the case, emails the DRAFT to the owners and records what the town did.
What if a value on the permit form is unknown?
It stays unknown. Eris notes where each value came from, marks the missing ones, says who could supply them, and a named person confirms a value before it counts.
What happens when a caller reports sparking or a burning smell?
It goes down the emergency path: no slot is offered, the request is written up as an emergency and your on-call dispatcher is paged.
Can it price a panel upgrade without a site visit?
It prices from your price book and never diagnoses. Your techs say what work each tier covers, Eris prices it, and the office confirms anything not in the book.
Can I ask Eris which jobs are waiting on payment?
Yes, if you are the owner. Ask for the unpaid invoices and you get them oldest first. That list is for the owner. It does not go to staff or to an outside AI assistant.
Tell us how your shop handles permits and after-hours calls, and we will show you whether SetPoint fits.