The AI front of house for HVAC, plumbing and electrical shops.
Stop being the person everything comes back to. Eris answers every call, text and email in your shop’s name, books routine visits and orders parts under your limit. You keep the calls that cost money.
A short form, straight to our team.
The Garcias need heat tonight
Their call went to voicemailA tech is on the way
Waiting on youDone by ErisNeeds your OK
things waiting on you.thing waiting on you. Eris handled the rest.
9:12 pm. The Garcias have no heat, and the call goes to voicemail.Eris answers and sends your on-call tech. He’s on his way.
Your tech is at the supply house, guessing which part fits.Eris reads his nameplate photo. He buys the right part.
Lee’s part came in Monday, but nobody called him to book the visit.Eris texted Lee a time as soon as the part was ordered.
Dana’s AC is blowing warm. Nobody has replied to her text.Eris offered Thursday, 10 to 12, and booked it when Dana said yes.
R. Chen hears the same noise again and is waiting for a call.Eris flags it for your dispatcher, with his last visit.
The Nguyens booked online. Nobody confirmed it.Eris confirmed it, and it’s on your schedule.
This Tuesday is an example. One HVAC shop we work with spent about 10 hours a week on parts alone.
Pick an example. Eris handles what’s inside your rules and texts you about it. Anything outside them, she asks you first.
ErisSetPoint
Eris does the everyday work inside your rules. Anything that needs your OK comes to you.
Answers every call. Calls, texts, email and web chat, in your shop’s name, day and night.
Dana R. · 7:42 pm
Hi, the AC is blowing warm. Can someone come this week?
I can get a tech to you Thursday, 10 to 12. Want me to book it?
Finds the right part. She reads the nameplate, checks your vendors and orders the right one under the limit you set.
45/5 µF capacitor · Diaz job
Valley SupplyToday$38
Main St. SupplyThursday$31
Coastal HVACDoesn’t fitNo
Books routine visits. Inside the rules you set, with a confirmation to the customer and a text to you.
This week
Tue8 to 10Booked
Wed3 to 5Moved
Thu10 to 12Open
Sends emergencies to a person. A no-heat call goes straight to your on-call tech. She never books one.
Emergency line · 9:12 pm
No heat, two kids at home.
Luis paged · about 40 minutes away
Books return visits. The customer gets a time as soon as the part is ordered.
Text to Lee K.
Your part is on the way. Can we come Thursday, 10 to 12?
Thursday works.
Prices Good, Better, Best estimates. From your price book. Nothing goes out until you approve it.
19-year-old unit
Waiting for your OK
Prepares your permit paperwork. She turns the job into a review-ready permit draft and flags what’s missing. Your office reviews it, and a licensed person signs and files.
Furnace replacement · DRAFT
Job and addressFrom the job
New unitFrom the nameplate
Missing: contractor license no.
Drafts review asks. Happy customers get a review ask for you to send. Complaints are screened out.
Draft to D. Alvarez
Thanks for having us out yesterday. If you’re happy with the work, a quick review would mean a lot.
Remembers your customers. Their equipment, past visits and the noise from last time, from texts, email and chat.
R. Chen
EquipmentCarrier 2-ton, 2014
Last visitTune-up in March
Possible callback: same noise
Names, parts and prices on these cards are examples.
Eris does the everyday work inside your rules. These decisions still come to you.
Eris, start to finish
Still yours
SetPoint · now
Needs your OKParts request ready: a $214 fan motor from Valley Supply. Approve it?
SetPoint, the platform she runs on
Only your signed-in team can use the staff tools. How SetPoint protects your data
We filled in example numbers. Turn the knobs to match your shop. You get two separate figures, and we don’t add them up.
a month of jobs you may be missing: about . That’s what they would bill, before your costs.
Each dot is a missed call. The amber ones would have booked, at the share you set.
a month of your team’s time on parts: about hours, at the hourly cost you set. It’s time, not cash, and Eris won’t take all of it.
Every SetPoint plan includes Eris. Pick how much she handles. No per-seat pricing, and setup is included.
For shops losing calls to voicemail.
$a month
Where we’d start most shops
For shops ordering parts every week.
$a month
For shops that want the website handled too.
$a month
Operations is where we’d start most shops.
Front
Desk$a month
Operations$a month
Whole
Shop$a month
Not sure which one fits? Tell us about your shop and we’ll help you pick.
SetPoint is your shop’s back office. Eris runs it. She answers customers, books visits, orders parts, prices estimates and follows up until you’re paid, inside your rules. Every SetPoint plan includes Eris.
Yes. SetPoint works alongside the job software you already run, Housecall Pro and ServiceTitan included, and every booking and change Eris makes shows up there. Using something else? Tell us and we’ll connect it.
No. Most shops don’t have enough people to answer the phones and chase parts. Eris answers, books visits and handles the parts, so your team can do the rest.
No. Eris spots emergencies and sends them to your on-call tech. You decide who’s on call.
Eris sends booking confirmations and parts updates inside your rules. Estimates and newsletters need your approval before she sends them. Review asks and tune-up reminders are drafts for you to send.
One walkthrough. We connect your job software and load your price book, vendors and rules. You set the booking rules. Setup is included.
The short form at the bottom of this page goes straight to our team’s inbox. Someone from our team writes back by email to set a time. If the form doesn’t work for you, write to hello@smartfront.ai.
Yes. It’s month to month, with no long contract.