SetpointSee Setpoint in your shop

Sara keeps your shop moving on ServiceTitan.

ServiceTitan stays your record of every job, customer and invoice, while Sara runs on top of it to answer calls and coordinate work.

Illustration: a coordinator at the shop desk with incoming calls and texts routing directly into the job record.

What ServiceTitan keeps

ServiceTitan holds your customer history and keeps sending your routine messages: booked confirmations, appointment reminders, on-my-way alerts, invoice notifications and review requests.

What Sara handles

Sara answers calls and texts 24/7, catches the replies no rule can handle, books new jobs into ServiceTitan and flags work that slips between records.

ServiceTitan messages, and the replies Sara handles.

Example

  1. Sent by ServiceTitan · Appointment reminder

    Reminder: your maintenance visit is tomorrow between 8 and 10 am.

    The customer replies

    Can you come after 3? Also the upstairs unit is dripping water now.

    Sara: Moves the visit to an open afternoon slot inside your rules and adds the leak to the job, so the tech comes ready for both.

  2. Sent by ServiceTitan · Review request

    Thanks for choosing us! How did we do? Leave us a review.

    The customer replies

    Honestly, the tech left a mess in the basement.

    Sara: Apologizes and puts it in front of your service manager today, with the visit and the tech attached.

Questions about running Sara with ServiceTitan.

How does Sara connect to ServiceTitan?

Our team connects your ServiceTitan account during setup. We map your service area, booking rules, team responsibilities and approval limits. Sara learns what your system already sends and starts working alongside your team.

Will customers get two texts?

No. Sara checks what ServiceTitan already sends in your shop and never sends those messages twice. She steps aside for your booking, reminder and on-my-way texts, and handles the replies that need a decision.

Does Sara change my records?

ServiceTitan stays your system of record. Sara books jobs into open slots on your schedule and adds what she learns from calls and texts, like a gate code or a leak. She never rewrites your customer history.

Tell us how your shop runs ServiceTitan, and we will show you whether Setpoint fits.

See Setpoint in your shop